Help Center

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for shipping.

We apologize for any inconvenience, but once an order has been placed, it cannot be changed or canceled. Our fulfillment process is designed to ensure speedy delivery, and as a result, we are unable to modify or cancel orders once they are in progress. We recommend reviewing your order carefully before completing the purchase.

Once your order has been processed and shipped, we will provide you with a tracking number via email. This tracking number allows you to monitor the progress of your shipment and stay updated on its estimated delivery date. Simply click on the tracking number link provided in the email. You will then be able to view real-time updates on the whereabouts of your order and its expected delivery timeline. 

IF YOU NEVER RECIEVED CONFIRMATION:

We apologize for any inconvenience caused by not receiving an order confirmation. In such cases, we kindly request that you send an email to sterlinaclothing18@gmail.com with the subject line "Missing Order Confirmation." Please include your full name, the email address used for the order, and any relevant order details in the email. Our customer support team will promptly assist you in resolving this issue and ensure you receive the necessary information regarding your order. We appreciate your understanding and cooperation and apologize for any inconvenience caused.

There are a few possible reasons why an order may have been canceled:

1. Payment Failure: If the payment for your order did not go through successfully, our system automatically cancels the order. We recommend double-checking the payment details provided during checkout and ensuring that sufficient funds are available.
2. Shipping Restrictions: In some cases, we may not be able to ship to your specific area due to logistical or legal reasons. If we cannot deliver to your location, we regretfully have to cancel the order. We apologize for any inconvenience this may cause.
3. Incorrect Information: If the information provided during checkout, such as the shipping address or contact details, was incorrect or incomplete, we may cancel the order to avoid any potential delivery issues. It is essential to verify and provide accurate information to ensure smooth order processing.

If your order was canceled and none of these reasons apply, or if you have further questions regarding the cancellation, please contact us at sterlinaclothing18@gmail.com. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sterlinaclothing18@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sterlinaclothing18@gmail.com